Your orders will be shipped from our various fulfillment centres around the world. Our product research team are unfaltering in sourcing only the best quality products and material from the most experienced and reliable manufacturers.
Anyone at home can receive the package on your behalf. In the scenario where no one is at home to receive the package, the postman will leave a collection slip and you will have to proceed to the post office to collect your package.
TerraSurvival.com proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.
We only allow order cancellation within 24 hours after you have made payment. We will provide full refund if you cancel your order within 24 hours. Please understand that once we have sent out your order to the postal company, we are no longer able to cancel your order. Do drop us an email should you want to proceed with cancellation.
If a change needs to be made to your order, please contact us at our Contact Us page as soon as possible and we will do our best to accommodate that change. We will do our best to accommodate your request but do note that we cannot make any promises.
Do drop us an email should you require any assistance. If the order had already been sent out, we will not be able to change the order address.
Our return policy lasts 30 days from the date you receive the product. If 30 days have gone by since, we will unfortunately be unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We will also require a receipt or proof of purchase. Do note to not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us as well. We do recommend emailing our support team for full details.
We offer a 100% money back guarantee refund on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.
Once your item is received, it will be inspected by our Q&C team to ascertain if the item is indeed defective. We will then send you an email to notify you on the status of your refund.